Theatons Blog

Are you like me and fed up with being unable to contact web companies?

Ebay

I recently had some items removed from being listed on ebay, however when i tried to  contact ebay, there was no telephone number, and no email, instead only a multitude of contact forms.

This is basically a series of questions you have to answer as to what your contacting ebay about.

I my scenario it was regarding items removed from ebay listing, and you end up picking the nearest thing, such as ‘ebay listing help’ then you have to answer a subquestion which gets even more away from topic, like ‘ebay listing help’ -> ‘adding images’  .. .  FINALLY when you actually get to write a message, ebays policy is to merly forward you an automatic email poiting you to the help pages on their website based on the topic and subtopic you have chosen. You then have to reply to this to actually get a human to respond.

Amazon

This is another culprit, the story goes like this:

• Bought a book
• Recieved an email to say it would not be with me for 3 months
• 3 months later recieved an email to say it was still not in stock or somthing and wouldn’t be with me for another 3 months

I then tried to contact them and tell them they can shove their order but their telephone is completly absent from their website, as is the ebay telephone number.

Paypal

Again, like amazon, and ebay, they also seem to have this fascination with hiding their telephone number and contact details.

WHY do these companies try to annoy their existing or potential customers by hiding their contact details ? 

I hate this with a passion, and as a result, will never deal with any of these companies ever again no matter what. I now always check for a telephone number before hand and speak to someone.

Bottom line:

• Ebay has warm sloppy shit customer support
  
• Paypal has warm sloppy shit customer support
• Amazon has dried cold shit customer support, you can easily clean it of your shoes, but its still shit !